HOME Ponta Delgada, The Azores // 9-11 October 2017
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Plenary Sessions

AI and Emerging Technologies

Date: Wednesday 11 October

Time: 10:15 - 10:50

Artificial Intelligence is no longer for the future. For many companies, it is for today. While current AI initiatives are largely between the exploratory and experimental stages, travel is one of those industries that can help to pioneer the first wave of AI-driven hyper-transformation.  With a history of generating and storing large amounts of data – the essential building blocks for AI – a robust data-centric strategy is essential for any travel retailer looking to drive this technology and capture its benefits. This session will look at how the industry can better understand the advantages of successfully integrating AI into their on-and-offline retail proposition as well as other emerging technologies, such as Virtual Reality and Augmented Reality, identifying the opportunities and embracing the shift to automation to achieve competitive advantage and drive improvements in the customer experience.

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