HOME Ponta Delgada, The Azores // 9-11 October 2017
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Plenary Sessions

2020 Vision

Date: Wednesday 11 October

Time: 11:15 - 11:40

Andy Washington will present his 2020 vision of technology and the consumer of the future. From AI to VR and AR to Personalisation and Inspiration, modern technology offers many opportunities to enrich the customer experience, especially since it is developing and evolving at breakneck speed. But what will the customer experience look like in 2020 and can travel adapt to a generation gap? With the Millennial generation’s behaviours vastly different from any other that’s gone before, what will it take to inspire the customer of tomorrow, and what will the shift in pace of technology mean to dnata and the travel industry where the effects of Brexit, geopolitics and changes in booking habits already suggest that uncertainty is the new certainty?

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